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Reliable Warranty Support

We provide comprehensive warranty services covering all our hydraulic products, ensuring peace of mind from delivery to long-term operation. Whether it's a component issue or system-related support, our technical team is ready to respond quickly with repair, replacement, or consultation services. With clear warranty terms and responsive after-sales assistance, we help our customers minimize downtime and maintain stable performance in demanding environments.

10minute

Quick Response

24Hour

Technical Support

72Hour

On-site Service Commitment

1Second-rate

Annual Regular Maintenance Service

Warranty

PARTS WARRANTY POLICY

All New HYDSTAR HYDRAULIC Replacement parts are warranted to be free of defects in material and manufacture workmanship under normal use and service. Warranty coverage period is not to exceed 18 months from original invoice date with the exception of parts otherwise noted below:

Diesel Engine Parts

HYDSTAR HYDRAULIC internal engine parts (i.e. pistons, rings, liners, etc) and external engine parts (i.e. oil & water pumps,turbochargers, etc) are warranted to be free from defects in material and workmanship for a period of 6 months after installation, not to exceed 12 months from original invoice date.

Ground Engaging Tools

Are warranted against premature breakage for a period of 90 days from original invoice date, ground engaging tools include, but are not limited to, HYDSTAR HYDRAULIC blades, tips, adapters, and side cutters.

Undercarriage Parts

HYDSTAR HYDRAULIC undercarriage parts, including link assembly and rollers, are warranted for a period of 12 months from original invoice date.

Electrical & Hydraulic Components

Are warranted for 6 months after installation, not to exceed 12 months from original invoice date.

Non HYDSTAR HYDRAULIC Inventory Parts

Are considered “Special Order” and are not bound by this warranty. Special Order parts are identified as LOC 2 on a HYDSTAR HYDRAULIC Invoice. These include but not limited to: any non-stocking item, parts specifically outsourced for thecustomer from a secondary vendor, original surplus, or parts labeled as used “As Is” condition.

General HYDSTAR HYDRAULIC Responsibility & Limitations

If claim procedure has been followed and HYDSTAR HYDRAULIC determines the claim as approved, the following describe HYDSTAR HYDRAULIC’s maximum responsibility.

  • Parts: HYDSTAR HYDRAULIC, at its option, will replace parts needed or credit the customer’s account.
  • Labor:  HYDSTAR HYDRAULIC, upon its prior approval, will reimburse the customer for labor at a costs determined by current published rates and standards in the geographic area in which repairs are performed, not to exceed US $30 perhour. No holiday or overtime rates will be paid by HYDSTAR HYDRAULIC.
  • Maintenance Items: HYDSTAR HYDRAULIC, upon its prior approval, will pay for maintenance items such as oil, filters and antifreeze that are not reusable.

Other than as expressly provided hereby, HYDSTAR HYDRAULIC shall not, under any circumstances, be liable for any special, indirect, incidental, or consequential damages, including, but not limited to, damage or loss of other property or equipment, loss of profits or revenue, transportation and towing costs, cost of purchased or replaced good, or claims of customers of the purchaser, which may arise or result from the sale, installation, or use of these parts. Any tampering or altering of a HYDSTAR HYDRAULIC product voids the Warranty and become sole responsibility of the owner. Failures determined to arise from owner or operator abuse, improper assembly, exposure to weather conditions, negligence, damage by accidents, or lack of proper maintenance are not covered by this warranty.

Claim Procedure:

  1. Customer shall notify HYDSTAR HYDRAULIC regarding a warranty claim using our HYDSTAR HYDRAULIC portal or contacting its sales rep. Claim description is required with every claim and is responsibility of customer to complete all information requested in a timely manner.
  2. A claim number will be assigned and its status will be visible through our HYDSTAR HYDRAULIC portal.
  3. If determined by our Claims department that more information is required or parts are required to properly evaluate the failure, the customer will be notified and an RGA (Return Goods Authorization) will be generated, no parts will be accepted without an RGA. Failure to cooperate may void the claim due to lack of information and/or parts requested ( HYDSTAR HYDRAULIC reserves the right to examine every part subject to the claim under this Warranty). Only parts under Warranty that are suspected to have failed are allowed to be returned in used condition with our prior authorization. All parts returned to HYDSTAR HYDRAULIC must have original labels and be properly packaged for shipping. HYDSTAR HYDRAULIC Warranty will be void if returned merchandise is damaged due to improper packaging or neglect. Coverage will also be void if any third party delivering such merchandise has damaged the product.
  4. If a Warranty Claim is denied all parts submitted for examination to HYDSTAR HYDRAULIC will be kept for 30 days only. This Warranty is provided only to direct HYDSTAR HYDRAULIC customers and not to any other parties. The parties agree that any legal action, suit or proceeding arising under or in connection with the Warranty shall be instituted in a federal or state court located in Miami-Dade County, Florida, which shall be the exclusive jurisdiction and venue of said legal proceedings.

This Warranty is provided only to direct HYDSTAR HYDRAULIC customers and not to any other parties. The parties agree that any legal action, suit or proceeding arising under or in connection with the Warranty shall be instituted in a federal or state court located in Miami-Dade County, Florida, which shall be the exclusive jurisdiction and venue of said legal proceedings.